Opula Shipping policy
At Opula Collection, we are dedicated to providing you with a seamless shopping experience. Our shipping and returns policy is designed to ensure that you receive your orders promptly and can return or exchange items with ease if necessary.
1. Shipping Options and Fees
- Standard Shipping :
- Cost : Calculated at checkout based on the destination and the weight/size of the order.
- Delivery Time : Typically 5-10 business days.
- Express Shipping :
- Cost : Higher fees compared to standard shipping, calculated at checkout.
- Delivery Time : Usually 2-5 business days.
- Luxury Delivery Service :
- Cost : Premium fee for personalized delivery services.
- Delivery Time : 1-3 business days, varies by location.
- International Shipping :
- Cost : Calculated at checkout based on destination and order specifics.
- Delivery Time : Typically 7-15 business days.
2. Order Processing
- Orders are processed within 1-2 business days.
- You will receive a confirmation email once your order has been dispatched.
- Tracking information will be provided to monitor the status of your shipment.
3. Customs and Duties
- International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer.
4. Shipping Restrictions
- Certain products may have restrictions due to international shipping regulations. We will notify you if there are any issues with your order.
RETURNS & exchanges policy
1. Return Eligibility
- Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
- Returns must be initiated within 15 days of the delivery date.
2. Return Process
- Contact Customer Service : Initiate your return by contacting us via email at returns@opulacollection.com or by phone at +1 (816) 642-7272. Provide your order number and reason for return.
- Receive Return Instructions : Our customer service team will provide you with return instructions and a return shipping label if applicable.
- Pack and Ship : Securely pack the item in its original packaging and ship it back using the provided return label or your preferred shipping method.
3. Refunds
- Once we receive and inspect the returned item, we will process your refund.
- Refunds will be issued to the original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
4. Exchanges
- To exchange an item, follow the return process and place a new order for the desired item.
- Contact customer service for assistance with exchanges if needed.
5. Non-Returnable Items
- Some items, such as custom-made products or items marked as final sale, are not eligible for return or exchange. Please refer to the product description for details.
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Customer Support
For any questions or assistance with shipping and returns, please contact our customer service team. We are here to help ensure you have a positive shopping experience with Opula Collection.
- Email : support@opulacollection.com
- Phone : +1 (816) 642-7272
- Live Chat : Available on our website during business hours
Thank you for choosing Opula Collection. We appreciate your business and look forward to providing you with the finest in luxury fashion.